Managed IT Services
Your IT department, or an extension of the one you have. A number your staff can call, an estate that is patched and backed up, and a monthly account instead of a stack of invoices.
Six capabilities, run quietly enough that you stop thinking about them.
Helpdesk and Remote Support
A number your staff can call and a queue that is actually worked. Most issues are resolved remotely within the hour, before anyone needs to drive anywhere, and every ticket is logged so patterns become visible rather than anecdotal.
On-Site IT Support
Scheduled visits and callouts for the work that cannot be done down a wire, by engineers who already know your environment rather than by whoever was free that morning.
Server Administration
Physical and virtual servers patched, monitored, backed up and capacity planned. Disk space and memory are watched so upgrades arrive as a scheduled decision rather than as an outage.
IT Infrastructure Audits
An honest account of what you are running, what is out of support and what should be replaced first. Ranked by risk and cost rather than by what we would like to sell you.
Asset and Licence Management
Every machine, warranty and licence on one register, so renewals arrive as a decision rather than a surprise, and so you are neither over-licensed nor exposed at audit.
Printer Fleet and Multifunction Support
Devices, drivers, consumables and the queue that always jams, handled under the same account rather than passed between three suppliers.
Audit
We document what you are running and what state it is in before quoting.
Onboard
Monitoring, patching and backup agents deployed, staff told who to call.
Run
Tickets worked, patches applied, backups verified, all out of hours where possible.
Report
One monthly account and one report, whether or not anything went wrong.
Specified alongside
Hand the running of it over.
A full managed service, cover for a team that is stretched, or a second opinion on what you are paying for now.