Helpdesk and Remote Support
Remote troubleshooting for software issues, user problems, application faults, and general day-to-day IT queries. We connect to any device on your network using secure remote access tools and resolve most issues without needing to set foot on-site. This cuts resolution times significantly and means your staff are not waiting half a day for a technician to arrive before they can get back to work.
On-Site IT Support
Scheduled visits for hardware replacement, new device setup, cabling work, and planned installations, plus emergency call-outs for issues that cannot be resolved remotely. Our primary service area covers Mpumalanga, with extended coverage available by arrangement. We keep a record of your site layout and infrastructure so each visit is efficient rather than starting from scratch every time.
Server Administration
Ongoing management of Windows Server and Linux environments covering Active Directory, Group Policy, DNS, DHCP, file shares, print servers, and Windows Update. Regular health checks, event log monitoring, disk usage alerts, and performance tuning. We also manage virtualisation platforms including VMware and Hyper-V, handling snapshot management, VM provisioning, and host resource balancing.
IT Infrastructure Audits
A thorough, documented assessment of everything in your IT environment. We survey hardware serial numbers and ages, installed software and licences, network topology, security configuration, and data backup status, then deliver a written report with findings rated by urgency. Useful as a starting point for new managed services engagements, or as a standalone exercise before a major procurement or office move.
Asset and Licence Management
Central tracking of all hardware assets and software licences. We maintain a live register of what you own, where it is deployed, when warranties expire, and when licences renew. This prevents paying for unused software seats, stops renewal surprises at month end, and gives you the documentation you need for insurance claims, audits, or board reports.
Printer Fleet and Multifunction Support
Supply of A4 and A3 multifunction printers for small offices through to high-volume print environments. Network configuration, driver deployment via Group Policy, scan-to-email and scan-to-folder setup, and consumable management. We can arrange service contracts directly with manufacturers and act as the first line of support so printer issues do not go unresolved for days waiting on a manufacturer call centre.